Customer Service.
Frequently asked.
What are the flowers made from?
We have a wide selection of artificial flowers available on the website, these include foam roses, silk roses and real touch flowers, the type of material used in each item should be clearly named on the website. If you would like further information, please contact us at info@posie.co.uk
Can you source other flowers?
We are able to source other flower types, if you are unable to see the flowers you require simply contact us and we will send images of flowers which may be suitable.
How can I place an order?
Orders can be made via our website; simply select the items and quantities you require and follow the checkout process. Orders can also be made by contacting us at info@posie.co.uk if you would like a bespoke order or alterations, we will then email you a Paypal invoice.
Postage & Delivery
All items are made to order, small orders below £15 are dispatched within 5 working days, larger orders such as bouquets are dispatched within 10 working days. Once your order has been dispatched your parcel should arrive within 2 working days. For last minute orders please contact us beforehand to ensure we can deliver your parcel before your wedding date.
We will email you to let you know when your order has been dispatched.
We deliver throughout the UK and Ireland, delivery will be made via Royal Mai, see postage charges below.
| Country | Under £60 | Between £60 and £100 | Over £100 |
| UK & Ireland | 1st Class = £5.00 2nd Class = £3.80 | 1st Class = £5.00 2nd Class = £4.20 | FREE |
Can I send you a swatch?
If you have a swatch of fabric, ribbon or item you would like your flowers matching to please contact us at: info@posie.co.uk we will be able to source a suitable colour match
Can I send you a sample?
Foam rose petal samples can be ordered by clicking here, if you would like samples of our silk flowers or ribbons please contact us via email.
Payment
Payment is made via Paypal, you don’t need a Paypal account to make a purchase on our site, simply enter your credit/debit card details on Paypal’s site when prompted, and payment will be processed securely.
Can I alter the bouquets/buttonholes?
If you would like to make alterations to your order such as different ribbon colour/rose colour please email us before placing the order to ensure the required changes are possible. There will be no additional charge for alterations, except for any additions to the bouquet/buttonholes.
How far in advance should I order flowers?
The flowers will remain as fresh as the day they are purchased, provided they are stored away. (The packaging they arrive in will be suitable). Please ensure the flowers are stored out of direct sunlight so the colours will not fade.
Can you make a bouquet to match my theme?
Contact us with details of your theme or design you have in mind and we will help you create your perfect bouquet, at no extra charge to designs on our website. All of our bouquets are fully customisable or we could create something unique. If you have any images of fresh bouquets which you would like recreating, please email us at info@posie.co.uk with the details.
Returns/Refunds
In the unlikely event that you would like to return your order, orders may be returned within 14 days of delivery.
If you receive an item which is damaged or faulty, please notify us within 14 days. We will offer to replace the item or provide you with a refund. Refunds will be provided once we have received the item back in an unused condition. You will be responsible for return postage unless the item is damaged or faulty.